Shipping policy

1. Order Processing Time:

Our dedicated team at Peachnook diligently begins the process of preparing your order as soon as it is placed. Due to the unique nature of our products, and our commitment to quality, please allow a processing time of 1 to 3 weeks. This time frame is necessary for us to ensure your items meet our high standards and are packed with the utmost care.

2. Shipping Time:

Once your order is ready and has left our shop, the standard shipping time to reach your doorstep is approximately 1 week. Please note that this is an estimate, and actual shipping times may vary based on your location and external factors beyond our control, such as weather conditions or postal service delays. (please understand the extended shipping on international orders!)

3. Shipping Partners:

We partner with reputable shipping carriers to ensure your order arrives safely and efficiently. Once your order is dispatched, you will receive a confirmation email containing a tracking number, allowing you to monitor the progress of your shipment directly on the carrier’s website.

5. International Shipping:

Shipping internationally is free of charge, however please, note that the buyer is responsible for any fees accumulated or accompanied by custom fees. These fees may vary by country, and are not paid prior to international shipment

6. Address Changes & Cancellations:

We understand that situations change. If you need to modify the shipping address or cancel your order, please contact us at [Contact Information] within 24 hours of placing your order. While we cannot guarantee modifications can be made once an order is processed, we will do our utmost to accommodate your request.

7. Lost or Damaged Items:

In the rare event that your order arrives damaged or is lost in transit, please contact us immediately at [Contact Information]. We will work with you to resolve the issue promptly, whether it be through a replacement, refund, or other satisfactory arrangements.

8. Customer Service:

For any questions or concerns regarding your order or our shipping policy, our customer service team is here to help. Please reach out to us at [Contact Information], and we will make every effort to ensure your satisfaction.